Returns & Exchanges

We want you to love your Away gear, which is why we offer a 100-day trial period for all suitcases and a 30-day return window for all other accessories. If you’re not completely satisfied, you can return or exchange your items in their original condition within these timeframes.

1

Start Your Request

Visit our online returns portal and enter your order number and shipping zip code to initiate the process.

2

Print Your Label

Select the items you wish to return or exchange to receive a prepaid UPS shipping label via email.

3

Pack Your Items

Securely place your items in their original packaging, ensuring all tags are attached and the product is clean.

4

Ship and Track

Drop off your package at any authorized UPS location and track your return status through the link provided in your confirmation email.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing