Frequently Asked Questions

Everything you need to know about your next journey.

What is Away's return policy?

We offer a 100-day trial period for all luggage. If you don't love it, you can return it for a full refund, no questions asked. Please note that personalized items are final sale.

Do your suitcases come with a warranty?

Yes, our luggage is built to last. We offer a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, or zippers.

How long does shipping take?

Standard shipping typically takes 3 to 5 business days within the contiguous United States. Expedited and rush shipping options are available at checkout.

Are the batteries in your luggage removable?

Absolutely. All Away luggage with built-in batteries features a TSA-approved ejectable battery that can be easily removed for charging or when checking your bag.

How do I clean my Away luggage?

For hard-shell suitcases, use a soft cloth with warm water and mild soap. For nylon bags, spot clean with a damp cloth and air dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments through Affirm.