Frequently Asked Questions

Everything you need to know about your order, shipping, and our premium collections.

What is your standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.

How do I initiate a return or exchange?

You can return or exchange any unworn items with original tags within 30 days of delivery. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.

Can I track my order in real-time?

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see live updates on your delivery status.